Name: AMALFI LOVE
Brand: Shepherd's Bush Flowers
Price: 59.00 GBP
Availability: InStock

Terms & Conditions for Shepherd's Bush Flowers Online Orders

Introduction

Welcome to Shepherd's Bush Flowers. These Terms & Conditions ("Terms") apply to all purchases and interactions conducted through our online store, which specialises in online flower delivery in Shepherd's Bush and its surrounding areas. By placing an order with us, you acknowledge that you have read, understood, and agree to be bound by these Terms. We reserve the right to update these Terms at any time, and will provide reasonable notice of significant changes. Continued use of the service will be deemed acceptance of any amended Terms.

Service Availability

Shepherd's Bush Flowers offers flower delivery services to customers located in Shepherd's Bush and adjacent localities. Our aim is to provide prompt and reliable online flower delivery in Shepherd's Bush and its surrounding districts. While we do our utmost to honour all orders, availability may vary due to logistical constraints or seasonal limitations. In such cases, we may offer suitable substitutions or alternatives, which you may choose to accept or decline.

Order Process

How to Place an Order: You may place an order through our website by selecting products, providing delivery information (including a valid address and recipient contact), and following the indicated checkout process. Please ensure all details are accurate before confirming your order, as we cannot be held responsible for delays or failed deliveries resulting from incorrect information.

Order Confirmation: Upon submission of your order, you will receive an acknowledgement containing your order details. This confirmation does not constitute acceptance of your order; we formally accept your order when we dispatch the goods to you.

Product Descriptions and Substitutions

We ensure that product descriptions, images, and prices are accurate and up to date. However, as flowers are natural products, variations may occur in colour, shape, or size. In the event that a particular flower or packaging is unavailable, we reserve the right to substitute with an item of equal or greater value and similar style, ensuring your experience and satisfaction remain uncompromised.

Pricing

All prices displayed on our website are in Pounds Sterling (£) and include Value Added Tax (VAT) where applicable. Delivery charges are specified separately during the checkout process and may vary according to the delivery location and desired time slot.

Payments

Payment must be made in full at the time of placing an order. We currently accept most major credit and debit cards as well as other approved payment methods detailed at checkout. Payment is processed securely, and your card will be debited at the time you submit your order. All payments are subject to validation checks and authorisation by your card issuer. If we do not receive the required authorisation, we reserve the right to cancel your order.

Delivery

We deliver flowers throughout Shepherd's Bush and surrounding areas. Delivery slots are offered at checkout and are subject to availability. While we strive to meet all selected delivery times, we cannot guarantee precise timing, especially during peak periods such as Valentine's Day, Mother's Day, or Christmas.

If the recipient is unavailable at the time of delivery, flowers may be left with a neighbour or in a designated safe location if provided during ordering. We will attempt to notify the recipient of the location where possible. If neither is possible, a delivery card will be left with details for rearrangement.

In the unlikely event of a failed delivery caused by factors outside our control (such as incorrect details being provided or lack of access), we will contact you to reschedule or refund if appropriate. Additional charges may apply for re-delivery.

Cancellations and Amendments

You may cancel or amend your order, provided that we receive your request within a reasonable notice period prior to the scheduled delivery. Due to the perishable nature of our products, cancellations or changes must be made at least 24 hours before the delivery date. Please contact us promptly for any modification or cancellation request. Once an order has been processed and is in preparation or transit, changes and cancellations may not be feasible.

Should you be eligible for a refund following a valid cancellation, we will endeavour to process the refund within 5–7 business days via the original payment method. Processing times may vary depending on your bank or card provider.

Returns and Refunds

If you are dissatisfied with the quality of your flowers or service, please contact us within 24 hours of receipt. Please provide photographic evidence where possible. Due to the perishable nature of flowers, we may request proof before offering a replacement or refund. We will assess each complaint on a case-by-case basis. Where products are proven to be faulty or not as described, you will be entitled—at our discretion—to a full or partial refund or a replacement bouquet.

Liability

Our liability to you in connection with any order will not exceed the total price charged for the relevant items. We accept no responsibility for any indirect or consequential losses, loss of profit, or loss of opportunity, whether arising from breach of contract, tort (including negligence), or otherwise. Nothing in these Terms excludes our liability for death or personal injury arising from our negligence or for fraud or fraudulent misrepresentation.

We do not accept responsibility for any delay or failure to deliver ordered products due to circumstances beyond our reasonable control. This includes but is not limited to acts of god, adverse weather, third-party delays or failures, transport interruptions, or unforeseen supply difficulties.

Customer Obligations and Conduct

By using our service, you agree to provide accurate and complete information and not to use the service for any fraudulent or unlawful purpose. You must ensure that the recipient of the delivery is aware of and consents to the receipt of flowers, especially if personal information is to be provided for coordinating delivery.

Intellectual Property

All content included on our website, such as imagery, product descriptions, company name, graphics, logos, and text, is the property of Shepherd's Bush Flowers or its suppliers and is protected by applicable intellectual property laws. Reproduction, copying or distribution for commercial purposes without prior written permission is strictly prohibited.

Privacy and Data Protection

We are committed to safeguarding your personal information in accordance with data protection legislation in the UK. When you place an order, we collect relevant personal data for processing and delivering your order and for communications regarding your purchase. Your data is handled securely and not shared with third parties except where necessary for delivery or legal reasons.

Complaints and Feedback

We value your feedback and strive for customer satisfaction. If you have any questions, concerns or complaints about your order or our service, please reach out to us promptly. We will acknowledge your complaint within a reasonable timeframe and seek to resolve it efficiently and fairly.

Governing Law

These Terms and any disputes arising from them, including all contracts for the purchase and delivery of flowers from Shepherd's Bush Flowers, are governed by and construed in accordance with the laws of England and Wales. By accepting these Terms, you agree to submit to the non-exclusive jurisdiction of the English courts.

Severability

If any provision in these Terms is found by a court to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.

Entire Agreement

These Terms & Conditions constitute the entire agreement between you and Shepherd's Bush Flowers regarding your use of our online flower delivery service in Shepherd's Bush and the surrounding areas, superseding any prior agreements or representations.

Contact

If you need further clarification about our Terms & Conditions or wish to contact us for any reason, please use the contact methods provided on our website.

Note: These Terms & Conditions apply to all Shepherd's Bush Flowers' customers located in Shepherd's Bush and adjacent areas who use our online flower delivery service.